Customer Success Leader

6 hours ago

Batangas, Calabarzon, Philippines beBeeStrategist Full time ₱600,000 - ₱1,200,000
Job Overview

The Business Growth Strategist oversees a portfolio of small to mid-market accounts, driving product adoption and revenue growth through strategic guidance and strong customer relationships.

This role ensures long-term value by analyzing engagement data, leading business reviews, and proactively addressing needs to maximize success.

Key Responsibilities:
  • Manage a portfolio of around 30–100 small to mid-market customers to drive adoption and meet growth goals.
  • Build and maintain executive relationships with customer accounts, providing a high-caliber experience and creating promoters.
  • Implement best practices, train, and coach customers on ensuring adoption goals are met.
  • Analyze user engagement data, identify actionable insights, and report regularly on KPIs.
  • Lead annual or semi-annual business reviews with key stakeholders, positioning yourself as a strategic advisor to drive continued value.
  • Identify areas for improvement in the customer experience and create new processes to maximize success in the small to mid-market segment.
  • Continually assess, document, and analyze customer progress toward revenue goals and results.
Requirements:
  • Bachelor's degree relevant to the position
  • Two or more years of professional experience in a sales or account management style position
  • Proven history managing a portfolio of similar-sized clients
  • Technical proficiency on SaaS products
Desired Skills:
  • Previous customer service experience and the ability to build rapport with customers via phone, email, and video conferencing;
  • The ability to work both in a team and independently with excellent time management and organisational skills;
  • Growth mindset;
  • Ability to take initiative and think creatively to solve problems that may arise;
  • Resilience in a scale-up environment where we often must solve problems not encountered before;
  • Excited by technology and its powerful benefits;
  • Strongly driven to achieve and take pride in excellent outcomes;
  • Comfortable with responsibility, change, and continual learning;
  • Strong verbal and written communication skills.

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