Customer Service Expert

1 month ago


San Juan, National Capital Region, Philippines Thurston Software Solutions, Inc. Full time
About Thurston Software Solutions, Inc.

We are a leading provider of software solutions, dedicated to delivering exceptional services to our clients. Our team is passionate about innovation and customer satisfaction.

Job Summary

We are seeking an experienced Customer Service Expert to join our team in San Juan City. The successful candidate will be responsible for providing top-notch support to our customers through email and chat.

Key Responsibilities
  • To ensure that all customers receive the highest level of service by answering inquiries and resolving issues in a timely manner.
  • To perform back office tasks efficiently and effectively, paying close attention to detail.
  • To collaborate with other team members to achieve excellent results for all customer-related requests.
Requirements
  • Bachelor's/College Degree required.
  • Average to excellent written and oral skills, as well as good comprehension and listening skills.
  • Ability to multitask, flexible, and knowledgeable of basic keyboard shortcuts.
  • Average to excellent typing skills and internet savvy.
  • Knowledgeable when it comes to MS Office.
  • Conversational, persistent, and high enthusiasm level.
  • Amenable to work in a graveyard shift and onsite at San Juan City.
Working Conditions

The ideal candidate must be willing to work in a fast-paced environment and adapt to changing priorities.

Compensation and Benefits

The estimated salary for this position is PHP 35,000 - PHP 45,000 per month, depending on experience. Additional benefits include medical insurance, paid time off, and professional development opportunities.


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