Technical Support Representative with Strong Problem-Solving Skills

7 days ago


Quezon City, National Capital Region, Philippines Neksjob Corporation Full time
Neksjob Corporation Overview
At Neksjob Corporation, we are dedicated to providing top-notch technical support to our clients. We are seeking an experienced Technical Support Representative to join our team.

Job Summary
We are looking for a highly skilled technical support representative who can provide first-level technical support via phone, email, and chat. The ideal candidate will have excellent problem-solving skills and be able to troubleshoot and resolve hardware, software, and network issues efficiently.

Main Responsibilities
  1. Provide first-level technical support via phone, email, and chat.
  2. Troubleshoot and resolve hardware, software, and network issues.
  3. Assist with product setup and configuration.
  4. Escalate complex issues as needed.
  5. Document support cases and solutions.
  6. Conduct system updates and maintenance.
  7. Educate users on best practices.

Requirements
To be successful in this role, you will need to possess the following qualifications:

  1. At least High School Graduate (old curriculum) / Senior High School Graduate (new curriculum).
  2. Must be at least 3 – 4 years Technical Support Experience.
  3. Willing to work onsite.
  4. Experience in technical support or IT roles.
  5. Knowledge of operating systems, networking, and remote support tools.
  6. Strong problem-solving and communication skills.
  7. Customer-oriented mindset.

Why Join Us?
We offer a competitive salary, paid training, monthly performance incentives, career development, and advancement opportunities. If you are passionate about delivering exceptional technical support, we encourage you to apply.

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