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Customer Service Representative with Excellent Communication Skills

2 weeks ago

Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

Company Overview

Neksjob Philippines is a reputable organization that values excellent customer service. Our team of professionals strives to provide top-notch support to our clients, ensuring their satisfaction and loyalty.

Salary

We offer competitive salaries to our employees, commensurate with their experience and qualifications.

Job Description

As a Customer Service Representative at Neksjob Philippines, you will be responsible for handling customer concerns and complaints regarding goods and services. Your primary objective will be to assist consumers with returns, upgrades, and purchases, while providing guidance and technical support when needed.

Key Responsibilities:

  • Assist customers with returns, exchanges, and refunds
  • Provide product information and answer customer inquiries
  • Offer technical support and resolve customer complaints
  • Collaborate with internal teams to resolve complex customer issues

Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • Bachelor's degree in any field or equivalent work experience
  • At least 6 months of call center experience
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office and internet browsing

Benefits

We offer a range of benefits to our employees, including:

  • Competitive salary
  • Performance bonuses and account-specific allowances
  • Career advancement opportunities
  • Promotion within the company
  • Comprehensive healthcare benefits

Others

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual looking to join a dynamic team, please apply today.