Performance Management Specialist

5 days ago


Iloilo City, Western Visayas, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full time
Job Description:

The Performance Management Specialist will play a critical role in ensuring that our services meet the highest standards of quality and excellence. This role requires a high level of expertise in performance management principles, processes, and methodologies.

Main Responsibilities:
  • Design and implement performance management systems to measure and improve quality and productivity.
  • Analyze performance data to identify trends and opportunities for improvement.
  • Develop and deliver training programs to staff on performance management best practices and procedures.
  • Collaborate with cross-functional teams to ensure seamless execution of performance-related initiatives.
Requirements:
  • Proven experience in performance management, preferably in a call center or customer service environment.
  • Advanced knowledge of performance management principles, processes, and methodologies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Bachelor's degree in a related field, such as business administration or operations management.


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