Corporate Knowledge Management Specialist

4 days ago


Iloilo City, Western Visayas, Philippines Reed Elsevier Shared Services Philippines Inc Full time

The role of the Corporate Knowledge Management Specialist is to develop and implement knowledge management processes and systems that align with organizational goals. This involves ensuring that employees have access to accurate, relevant, and up-to-date information to support service delivery and operational excellence.

Knowledge Management Strategy

Key responsibilities include developing and implementing a knowledge management strategy, establishing best practices and standards for creating, storing, and accessing knowledge, and promoting a knowledge-sharing culture across the organization.

  • Develop and implement a knowledge management strategy aligned with organizational goals.
  • Establish best practices and standards for creating, storing, and accessing knowledge.
  • Promote a knowledge-sharing culture across the organization.
Content Development and Maintenance

The Corporate Knowledge Management Specialist will be responsible for ensuring that knowledge articles, documentation, and processes are accurate, comprehensive, and up-to-date. This involves working with subject matter experts to develop high-quality content and performing regular audits and updates of the knowledge base to maintain relevance and accuracy.

  • Ensure knowledge articles, documentation, and processes are accurate, comprehensive, and up-to-date.
  • Work with subject matter experts to develop high-quality content.
  • Perform regular audits and updates of the knowledge base to maintain relevance and accuracy.
Knowledge Base Administration

The Specialist will also be responsible for managing the organization's knowledge management tools and platforms, ensuring that the knowledge base is user-friendly and optimized for searchability, and monitoring and reporting on knowledge base usage and performance metrics.

  • Manage the organization's knowledge management tools and platforms (e.g., ServiceNow, Confluence, SharePoint).
  • Ensure that the knowledge base is user-friendly and optimized for searchability.
  • Monitor and report on knowledge base usage and performance metrics.
Training and Support

The Corporate Knowledge Management Specialist will provide training to employees on knowledge management processes and tools, act as a point of contact for knowledge-related inquiries and issues, and encourage and guide employees in contributing to the knowledge base.

  • Provide training to employees on knowledge management processes and tools.
  • Act as a point of contact for knowledge-related inquiries and issues.
  • Encourage and guide employees in contributing to the knowledge base.
Qualifications:

To be successful in this role, the ideal candidate will have at least a Bachelor's degree and 3-5 years of experience in knowledge management or a similar role. Experience with knowledge management tools and ITSM platforms (ServiceNow, SharePoint, Confluence) and ITIL practices is highly desirable. Strong organizational and project management skills, excellent written and verbal communication abilities, and proficiency in knowledge management tools and platforms are also essential.


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