Customer Service Officer

Role Overview
PIC - Philippines, a Genus company, has an exciting opportunity. We are looking for a Customer Service Officer who is responsible for ensuring that the right animals are delivered in the most cost efficient way from source farm to customer farm.

You Will
Consolidate availability and sales forecast reports

Flag excess gilts and boars availability to Account Managers and coordinate updated orders with Contract Production Officers in the source farms

Submit monthly forecast reports to key internal and external customers

Secure government permits necessary to transport animals from source farm to customer farms

Arrange the animal transport from source farm to customer farm and tracks animal movement until arrival to customer farm

Provide month end transport cost on animal deliveries

Review and route QAR for approval

Process third party delivery truck billings

Train third party truckers' staff on PIC protocols and audit for compliance

Monitor third party truckers' compliance to contract terms and agreed SLA

Other tasks that may be assigned by manager

Requirements
Qualifications: (required)

• At least 3 years experience as logistics & transport officer
• Must have knowledge of the different mode of transport and delivery, technological advances and best practices in the field of logistics;
• Has a customer focused mentality and possesses strong problem solving and analytical skills
• Above average planning and organisation skills
• Solid communication and coordination skills
• Intermediate knowledge of MS office application such as word, excel, powerpoint
• Willingness to adopt flexible work schedule (e.g. outside the normal 8 to 5pm shift)

Preferred Qualifications & Experience:

• Graduate of logistics/transport or related course
• Work experience in a logistics company is an advantage

Business Overview
Genus
is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.

PIC
, our swine division, currently supplies over 70% of the world's top pork producers. We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.

Our vision is clear:
Pioneering animal genetic improvement to sustainably nourish the world.
Benefits Overview
At Genus, we offer a competitive salary. Benefits include health insurance for employee and dependents, life insurance, annual vacation and sick leave credits, competitive retirement/savings plan, annual company incentive, work uniforms This position will have the opportunity for growth. We are constantly evaluating our offerings to ensure we stay competitive.

Equal Employment Opportunities
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.