Software Application Support Professional

5 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $90,000

Customer Support Specialist

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This role involves delivering top-notch support for software applications, ensuring timely issue resolution and a seamless customer experience.

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A typical day in this position would include:

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  • Delivering expert-level support for software applications.">
  • Performing thorough troubleshooting and root cause analysis of technical issues.">
  • Recommending and implementing effective solutions or workarounds.">
  • Collaborating with cross-functional teams to resolve complex problems.">
  • Managing customer interactions with professionalism and empathy.">
  • Participating in virtual meetings and support sessions via video conferencing platforms.">
  • Documenting issues, resolutions, and best practices in internal knowledge bases.">
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To excel in this role, you will need:

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  • A strong background in software support, preferably with experience working with ERP systems for global clients.">
  • Bachelor's degree in Information Technology, Computer Science, or a related field.">
  • Excellent communication skills with the confidence to engage with international stakeholders.">
  • Ability to work independently and manage multiple priorities.">
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To succeed in this position, you should have:

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  • Recognized achievements in academics or professional settings.">
  • Technical expertise with a passion for problem-solving.">
  • Experience in debugging, reading code logic, and understanding system workflows.">
  • Proficiency in SQL and familiarity with ticketing tools (e.g., Zendesk).">
  • A collaborative mindset and a drive for continuous learning.">
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Infor is a global leader in business cloud software products. We strive for an environment that is founded on Principle Based Management and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

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We are committed to creating a diverse and inclusive work environment. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section of the webpage.

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