Learning and Development Specialist

2 weeks ago


Pasig, National Capital Region, Philippines beBeeTrainer Full time
About This Role

This is an exceptional opportunity to join our dynamic team as a Learning and Development Specialist. As a Trainer, you will play a pivotal role in delivering engaging classroom and virtual training sessions for new hires.

Responsibilities will include designing learning experiences aligned with business objectives, utilizing diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.

  • Deliver high-quality training sessions that meet the needs of our agents.
  • Collaborate with site leadership on various training initiatives.

You will be responsible for conducting training needs assessments, developing training materials, and ensuring new hires undergo communication training courses.

Maintain updated records of training curriculums and materials, identify individual and team skills gaps, and provide assistance during the nesting period.

About You

  • Bachelor's degree or equivalent.
  • Ability to deliver back-to-back classes.
  • Basic knowledge of adult learning principles and the ability to apply them in a learning culture.
  • Demonstrated ability in independent facilitation and training principles.

We are seeking a talented professional with excellent communication, facilitation, and interpersonal skills who can lead and motivate others.

If you have previous work experience as a Customer Service Trainer or in a similar role, it's a plus

About Our Company

We are a global contact center solutions company founded in 1998. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty.



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