BPO Quality Assurance Manager
4 weeks ago
At TASQ Staffing Solutions, we are seeking a highly skilled BPO Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our business processes.
Key Responsibilities:- Manage a team of 15-20 quality analysts to ensure compliance with established processes, policies, and guidelines.
- Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
- Analyze information and utilize it to build recommendations to reduce errors and improve process performance.
- Create and maintain tracking reports in relation to performance.
- Monitor site performance against key business metrics like Productivity, Accuracy, CSAT, Quality, AHT, etc.
- Actively initiate, drive, and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc.
- At least 3 years of QA Managerial experience.
- Client or stakeholder exposure.
- People Management.
- Strong analytical and problem-solving skills.
- Excellent written communication skills.
- Good PowerPoint and Excel skills.
- Sound customer service skills and soft skills with a prime focus being on customer satisfaction.
- Ability to work with team members across locations and communicate with clients.
- Self-starter with the ability to work independently and with less supervision.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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BPO Quality Assurance Manager
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Title: BPO Quality Assurance ManagerAt TASQ Staffing Solutions, we are seeking a highly skilled BPO Quality Assurance Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our business processes.Key Responsibilities:Manage a team of 15-20 quality analysts to ensure...
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BPO Quality Assurance Manager
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Title: BPO Quality Assurance ManagerAt TASQ Staffing Solutions, we are seeking a highly skilled BPO Quality Assurance Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our business processes.Key Responsibilities:Manage a team of 15-20 quality analysts to ensure...
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BPO Quality Assurance Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob SummaryAs a Quality Assurance Manager at Tasq Staffing Solutions, you will be responsible for leading a team of quality analysts in ensuring the highest standards of quality in our BPO operations.Key ResponsibilitiesManage a team of 15-20 quality analysts to ensure compliance with established processes, policies, and guidelines.Monitor agents for...
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BPO Quality Assurance Manager
4 weeks ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeQuality Assurance ManagerAt Tasq Staffing Solutions, we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for leading a team of quality analysts and ensuring that our clients receive high-quality services.Key Responsibilities:Manage a team of quality analysts to ensure that they...
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BPO Quality Assurance Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob DescriptionWe are seeking a highly skilled BPO Quality Assurance Specialist to join our team at Tasq Staffing Solutions.Key Responsibilities:Handle healthcare accounts with a strong focus on quality and customer satisfaction.Utilize QA or TL experience to drive process improvements and ensure high-quality service delivery.Work with 2nd year college...
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Quality Assurance Manager
4 weeks ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeNew Urgent Requirement for Quality Assurance ManagerJK Network Services is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for developing and implementing quality standards for products or services.Key Responsibilities:Developing and implementing quality standards for products or...
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Quality Assurance Specialist
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Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeJob DescriptionJob Title: Quality Assurance AnalystJob Summary: We are seeking a highly skilled Quality Assurance Analyst to join our team at Neksjob Corporation. As a Quality Assurance Analyst, you will play a critical role in ensuring the highest level of quality in our customer interactions.Responsibilities:Monitor and Evaluate Performance: You will be...
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Quality Assurance Manager
4 weeks ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob Title: Quality Assurance ManagerAt Tasq Staffing Solutions, we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for leading a team of quality analysts and ensuring that our operations meet the highest standards of quality.Key Responsibilities:Manage a team of 15-20 quality...
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BPO Quality Assurance Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob Title: BPO Quality AnalystAt Tasq Staffing Solutions, we are seeking a highly skilled BPO Quality Analyst to join our team.Key Responsibilities:Handle healthcare accounts with a strong focus on quality and customer satisfaction.Utilize QA or TL experience to drive quality improvements and ensure compliance.Collaborate with team members to achieve shared...
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Cebu City, Central Visayas, Philippines Neksjob Full timeJob Title: Quality Assurance and Performance Improvement SpecialistJob Summary:As a Quality Assurance and Performance Improvement Specialist at Neksjob Philippines, you will play a vital role in ensuring the highest standards of quality and customer satisfaction in our operations.Key Responsibilities:Monitor calls and provide constructive feedback to agents...
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Quality Assurance Lead Specialist
1 hour ago
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Quality Assurance Director
2 weeks ago
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BPO Quality Assurance Director
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeQualifications: At least 3 years of QA Managerial experienceClient or stakeholder exposurePeople ManagementAnalytical and Problem-solving skillsAbility to conduct error analysis, identify process gaps, and share process improvement ideas.Ability to work closely with the Central Quality team to conduct process improvements and projects on multiple locations...
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Quality Assurance Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeThe role of a Quality Assurance Analyst at Neksjob Corporation is to ensure that our software, products, and systems meet the highest quality standards.Our Quality Assurance Analyst is responsible for testing, analyzing, and ensuring the quality of our software, products, and systems.Key ResponsibilitiesTesting and analyzing software, products, and systems...
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Senior Quality Assurance Manager
1 hour ago
Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full timeAbout RSD Human Resource Management ConsultancyRSD Human Resource Management Consultancy is a reputable organization seeking an experienced Senior Quality Assurance Manager to join our team.Job DescriptionWe are looking for a highly skilled and knowledgeable professional with 4-5 years of experience in a QA AM/TL role. The ideal candidate will have expertise...
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Senior Quality Assurance Manager
1 hour ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob DescriptionCareer Opportunity at Tasq Staffing SolutionsEstimated Salary: $60,000 - $80,000 per annumWe are seeking a seasoned Quality Assurance Manager to join our team at Tasq Staffing Solutions in Cebu. As a key member of our leadership team, you will be responsible for overseeing the performance of our quality analysts and ensuring that our clients...
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Quality Assurance Manager
4 weeks ago
Lapu-Lapu City, Central Visayas, Philippines JK Network Services Full timeJob Title: Quality Assurance ManagerJK Network Services is seeking a highly skilled Quality Assurance Manager to join our team in Lapu-Lapu City, Cebu.Job Summary:We are looking for a Quality Assurance Manager who can develop and implement quality standards for products and services, manage the quality assurance staff, and train other staff on quality...
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Quality Assurance Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeQuality Assurance OfficerSouthwestern University Medical Center is seeking a highly organized and detail-oriented Quality Assurance Officer to join our team.Key Responsibilities:Plan, execute, and oversee inspections and testing of incoming and outgoing products to ensure quality conformance to specifications and quality deliverables.Assist operations and...
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Quality Assurance Specialist
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Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service...
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Quality Assurance Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary: The Quality Assurance Specialist will ensure our services meet quality standards, focusing on monitoring and improving agent calls. This role involves reviewing call recordings, identifying issues, and providing feedback to enhance overall service quality.Key Responsibilities:Develop quality assurance policies and procedures for service...