BPO Quality Assurance Manager
2 days ago
At Tasq Staffing Solutions, we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for leading a team of quality analysts and ensuring that our clients receive high-quality services.
Key Responsibilities:- Manage a team of quality analysts to ensure that they are meeting quality standards.
- Monitor agents for compliance with established processes, policies, and guidelines.
- Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
- Analyze information and utilize it to build recommendations to reduce errors and improve process performance.
- Create and maintain tracking reports in relation to performance.
- Develop and implement process improvements to enhance quality and efficiency.
- Collaborate with the client quality team to ensure consistent delivery of quality assurance.
- Strong analytical and problem-solving skills.
- Ability to work closely with the Central Quality team to conduct process improvements and projects.
- Proven ability to achieve and maintain departmental quality standards.
- Excellent written communication skills.
- Good PowerPoint and Excel skills.
- Ability to work with team members across locations and communicate with clients.
- Self-starter with ability to work independently and with minimal supervision.
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BPO Quality Assurance Manager
22 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Title: BPO Quality Assurance ManagerAt TASQ Staffing Solutions, we are seeking a highly skilled BPO Quality Assurance Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our business processes.Key Responsibilities:Manage a team of 15-20 quality analysts to ensure...
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BPO Quality Assurance Manager
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Title: BPO Quality Assurance ManagerAt TASQ Staffing Solutions, we are seeking a highly skilled BPO Quality Assurance Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our business processes.Key Responsibilities:Manage a team of 15-20 quality analysts to ensure...
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BPO Quality Assurance Manager
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Title: BPO Quality Assurance ManagerAt TASQ Staffing Solutions, we are seeking a highly skilled BPO Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our business processes.Key Responsibilities:Manage a team of 15-20 quality analysts to ensure compliance...
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BPO Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob DescriptionWe are seeking a highly skilled BPO Quality Assurance Specialist to join our team at Tasq Staffing Solutions.Key Responsibilities:Handle healthcare accounts with a strong focus on quality and customer satisfaction.Utilize QA or TL experience to drive process improvements and ensure high-quality service delivery.Work with 2nd year college...
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Quality Assurance Manager
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Quality Assurance Specialist
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Quality Assurance Manager
2 days ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob Title: Quality Assurance ManagerAt Tasq Staffing Solutions, we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for leading a team of quality analysts and ensuring that our operations meet the highest standards of quality.Key Responsibilities:Manage a team of 15-20 quality...
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BPO Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob Title: BPO Quality AnalystAt Tasq Staffing Solutions, we are seeking a highly skilled BPO Quality Analyst to join our team.Key Responsibilities:Handle healthcare accounts with a strong focus on quality and customer satisfaction.Utilize QA or TL experience to drive quality improvements and ensure compliance.Collaborate with team members to achieve shared...
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Quality Assurance Manager
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Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeQuality Assurance OfficerSouthwestern University Medical Center is seeking a highly organized and detail-oriented Quality Assurance Officer to join our team.Key Responsibilities:Plan, execute, and oversee inspections and testing of incoming and outgoing products to ensure quality conformance to specifications and quality deliverables.Assist operations and...
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Quality Assurance Specialist
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Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service...
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Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeQuality Assurance OfficerSouthwestern University Medical Center is seeking a highly organized and detail-oriented Quality Assurance Officer to join our team.Key Responsibilities:Plan, execute, and oversee inspections and testing of incoming and outgoing products to ensure quality conformance to specifications and quality deliverables.Assist operations and...
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Quality Assurance Specialist
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Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeQuality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at TASQ Staffing Solutions. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our processes and products.Key Responsibilities:Conduct error analysis and identify process gapsDevelop and implement process...
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Quality Assurance Manager
22 hours ago
Lapu-Lapu City, Central Visayas, Philippines Solid Lyndelle Manpower Services Inc. Full timeQuality Assurance Manager Job DescriptionSolid Lyndelle Manpower Services Inc. is seeking a highly skilled Quality Assurance Manager to join our team. The ideal candidate will have a strong background in quality management systems, process improvement methodologies, and engineering principles.Key Responsibilities:Develop and implement quality management...
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Cebu City, Central Visayas, Philippines Qavalo Inc. Full timeJob Title: QA Management I Nurses and Physical TherapistsJob Summary:We are seeking a highly skilled QA Management I Nurses and Physical Therapists to join our team at Qavalo Inc. As a QA Management I Nurses and Physical Therapists, you will be responsible for overseeing and managing the productivity and output quality of assigned accounts, ensuring...
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Quality Assurance Manager
2 days ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeQA Manager | Cebu | OnsiteAs a QA Manager, you will be responsible for leading a team of quality analysts and ensuring that our clients receive exceptional service. Your primary focus will be on monitoring agents for compliance with established processes, policies, and guidelines.Key Responsibilities:Manage a team of 15-20 quality analysts, providing...
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Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob Title: Quality Assurance StaffAt JK Network Services, we are seeking a highly skilled Quality Assurance Staff to join our team in Lapu-lapu, Cebu City.Job Summary:We are looking for a detail-oriented and organized Quality Assurance Staff to ensure that our products meet the highest standards of quality and safety. The successful candidate will be...
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Quality Assurance Specialist
22 hours ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob Title: Quality Assurance Staff Job Summary: We are seeking a highly skilled Quality Assurance Staff to join our team at JK Network Services. The successful candidate will be responsible for ensuring that our manufacturing processes meet the highest standards of quality and safety. Responsibilities: * Conduct regular audits to ensure compliance with...
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Cebu City, Central Visayas, Philippines Qavalo Inc. Full timeJob Title: QA Management I Nurses and Physical TherapistsAt Qavalo Inc., we are seeking a highly skilled QA Management I to oversee and manage the productivity and output quality of assigned accounts and ensure exceptional client service.Key Responsibilities:Oversee and manage the productivity and output quality of assigned accountsDeliver exceptional client...
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Quality Assurance Manager
2 days ago
Lapu-Lapu City, Central Visayas, Philippines Solid Lyndelle Manpower Services Inc. Full timeQuality Assurance Manager Job DescriptionWe are seeking a highly skilled Quality Assurance Manager to join our team at Solid Lyndelle Manpower Services Inc. The ideal candidate will have a strong background in quality management and a proven track record of improving processes and ensuring compliance with industry standards.Key Responsibilities:Develop and...