BPO Quality Assurance Manager

2 days ago


Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time
Quality Assurance Manager

At Tasq Staffing Solutions, we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for leading a team of quality analysts and ensuring that our clients receive high-quality services.

Key Responsibilities:
  • Manage a team of quality analysts to ensure that they are meeting quality standards.
  • Monitor agents for compliance with established processes, policies, and guidelines.
  • Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
  • Analyze information and utilize it to build recommendations to reduce errors and improve process performance.
  • Create and maintain tracking reports in relation to performance.
  • Develop and implement process improvements to enhance quality and efficiency.
  • Collaborate with the client quality team to ensure consistent delivery of quality assurance.
Requirements:
  • Strong analytical and problem-solving skills.
  • Ability to work closely with the Central Quality team to conduct process improvements and projects.
  • Proven ability to achieve and maintain departmental quality standards.
  • Excellent written communication skills.
  • Good PowerPoint and Excel skills.
  • Ability to work with team members across locations and communicate with clients.
  • Self-starter with ability to work independently and with minimal supervision.


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