Healthcare Operations Manager

21 hours ago

Manila, National Capital Region, Philippines beBeeHealthcare Full time ₱1,200,000 - ₱1,700,000
Job Overview

The organization is dedicated to delivering exceptional healthcare services to seniors in residential settings.

A team of 50+ full-time clinicians provides care to patients in their own homes using a proprietary telemedicine model via 4G/5G smartphones and tablets.

We currently serve over 300 communities across the region and are expanding our services.

Key Responsibilities
  • Lead daily operations of the Medical Support Services team, ensuring seamless coordination of patient care, provider support, and administrative functions.
  • Develop and implement policies to enhance team efficiency and ensure compliance with healthcare regulations and insurance requirements.
  • Coordinate with clinicians to provide necessary administrative and operational support for optimal patient care.
  • Act as primary point of contact for escalated patient support issues, provider coordination, and service delivery concerns.
  • Analyze operational performance metrics and recommend improvements to enhance service quality and efficiency.
  • Train, mentor, and evaluate Medical Assistants, fostering professional growth and high performance.
  • Handle patient inquiries, complaints, and service requests professionally and efficiently.
  • Participate in designing call monitoring formats and quality standards to improve service performance.
  • Provide trend data and actionable insights to the operations management team for informed decision-making.
  • Prepare and analyze internal and external quality reports for leadership review.
  • Implement reports and dashboards to track and monitor service orders.

Requirements
  • Strong leadership and problem-solving skills.
  • Deep understanding of healthcare operations to enhance service quality and optimize workflow.
  • Ability to coordinate with multiple stakeholders, including clinicians and administrative teams.
  • Excellent communication and interpersonal skills.
  • Knowledge of healthcare regulations and insurance requirements.
  • Ability to analyze operational performance metrics and recommend improvements.
  • Experience in training, mentoring, and evaluating staff.
  • Proficiency in data analysis and reporting.

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