Healthcare Operations Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

Job Overview:

The Medical Support Services Manager is responsible for overseeing daily operations to ensure efficient coordination of patient care, provider support, and administrative functions.

Key Responsibilities:
  • Oversee eLabs and imaging request orders, Durable Medical Equipment processing, medication reconciliation, medical records management, and contact center management
  • Develop and implement policies and procedures to improve team efficiency and ensure compliance with healthcare regulations and insurance requirements.
  • Coordinate with clinicians to ensure they receive necessary administrative and operational support for optimal patient care.
  • Act as primary point of contact for escalated patient support issues, provider coordination, and service delivery concerns.
  • Analyze operational performance metrics and recommend improvements to enhance service quality and efficiency.
  • Train, mentor, and evaluate Medical Assistants, fostering professional growth and high performance.
  • Handle patient inquiries, complaints, and service requests professionally and efficiently.
  • Participate in design of call monitoring formats and quality standards to improve service performance.
  • Provide trend data and actionable insights to operations management team for informed decision-making.
  • Prepare and analyze internal and external quality reports for leadership review.
  • Implement reports and dashboards to track and monitor service orders.

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