IT Service Desk Operations Manager

4 weeks ago


Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time

Job Title: IT Service Desk Operations Manager

Job Summary:

We are seeking an experienced IT Service Desk Operations Manager to join our team at Atticus Advisory Solutions Inc. The successful candidate will be responsible for managing the service desk team and providing technical support to internal and external customers.

Key Responsibilities:

  • Manage the service desk team and provide technical support to internal and external customers.
  • Oversee IT service management and help desk support.
  • Improve Service Desk Operations, Processes, and help the company follow industry best practices, meet compliance requirements, and build a team that delivers the best IT experience.
  • Manage technical department budgets according to company goals.
  • Exercise discretion and independent judgment in all aspects of technical department operations.

Requirements:

  • Experience in Service Desk Management and IT Service Management.
  • A minimum of 5 years of responsible leadership experience in management or supervisory positions.
  • Minimum of 15 years of experience in IT environments.
  • Managed Services Experience is a must.
  • Strong technical support, help desk, and troubleshooting skills.
  • Experience managing a team of technical support professionals.
  • Excellent communication and interpersonal skills.
  • Security Mindset.
  • Bachelors degree in information technology or related field; CompTIA A+ Certifications in ITIL, CISCO, and Microsoft Certified Systems Engineer (MCSE), AWS and Azure are a plus.


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