Strategic Learning Professional

This exciting opportunity is your chance to grow with our award-winning company.

As a Senior Learning Analyst working remotely, you'll be part of our team that brings humanity to business. We're looking for a talented individual to help us achieve our goals and make a lasting impact.

1. Coordinate and execute blended learning training programs, conceptualize and implement curricula for sustained business growth.
2. Provide coaching and motivation to enhance engagement and success of a team of training managers and specialists in attaining targets and goals.
3. Communicate with external clients to align on training needs and results.
4. Report to a Senior Manager, Learning & Development and contribute to a global operation as part of a world-class team.
5. Operate within the Learning Science, Innovation, and Technology (LSIT) Center of Excellence to oversee testing, selection, deployment, and maintenance of learning solutions that use evidence-based, learner-centric, scalable, and data-driven technologies.
6. Translate ideas from Learning Innovation Specialists into repeatable, documented, and well-governed solutions across four pillars: Process & Vendor Governance; Documentation Factory; Learning Tech Requests & Support Intake; Dashboards & Insights.
7. Review, document, and update documentation for tools and applications used for customer-facing training; serve as liaison between Learning Innovation and Technology and other L&D, IT, Product, and Sales teams.
8. Review, document, and update SOWs and agreements regarding tools and applications.
9. Document and maintain a database of technical aspects regarding access, approvals, integrations, and data security for internal IT teams and clients.
10. Submit purchase requests and ensure generation of purchase orders in TTEC's procurement platform.
11. Maintain the intake process to track learning technology access requests, troubleshooting, and product support.
12. Create documentation such as sizzle reels, job aids, infographics, and FAQ guides for demos, workshops, and educational sessions on learning innovation and technology for internal teams and clients.
13. Oversee the department's PowerBI dashboard for goals and tasks related to enterprise and customer-facing/operational learning innovation and technology.
14. Maintain an internal knowledge base on emerging trends in learning science and technology, particularly in NLP, generative AI, and agentic AI.

• Bachelor's degree with a strong background in technology and technical writing.
• Advanced Internet skills and computer knowledge.
• Knowledge of and practical application in project and process management, especially agile approaches.
• Advanced Office skills, especially Excel, and PowerBI.
• 4+ years of experience in creating technical documentation and user content leveraging multimedia and basic graphic design.

We offer a competitive compensation package and a range of benefits to support your health, wellbeing, and career development. You'll have the opportunity to work with a talented team and make a meaningful contribution to our business.

As a global company, we value diversity and inclusion and are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Our company is dedicated to delivering amazing service and technology that makes a difference in people's lives. We're passionate about what we do and are looking for like-minded individuals to join our team.

LI-Remote