Contact Center Staffing Manager
6 days ago
Role Summary
">We are seeking a highly motivated Real Time Analyst to join our team.
">The successful candidate will be responsible for monitoring and analyzing real-time performance metrics, ensuring service level adherence, and identifying opportunities for process improvements.
">Main Responsibilities
">- ">
- Monitor queue real-time and analyze staffing levels to ensure optimal resource allocation;">
- Analyze and address production issues in real-time;">
- Prepare daily analysis to track employee schedule adherence and off-line exceptions;">
- Assist with downtime procedures and provide exceptional customer experience.">
Skills and Qualifications
">- ">
- A minimum of 1 year of experience in workforce management or a related field;">
- Strong analytical and problem-solving skills;">
- Excellent communication and interpersonal skills;">
- Ability to work in a fast-paced environment and adapt to changing priorities.">
About VXI
">VXI Global Holdings B.V. (Philippines) is a leading provider of customer experience solutions.
">We are committed to empowering local communities and creating meaningful livelihoods.
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