Contact Center Staffing Manager

6 days ago


Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

Role Summary

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We are seeking a highly motivated Real Time Analyst to join our team.

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The successful candidate will be responsible for monitoring and analyzing real-time performance metrics, ensuring service level adherence, and identifying opportunities for process improvements.

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Main Responsibilities

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  • Monitor queue real-time and analyze staffing levels to ensure optimal resource allocation;">
  • Analyze and address production issues in real-time;">
  • Prepare daily analysis to track employee schedule adherence and off-line exceptions;">
  • Assist with downtime procedures and provide exceptional customer experience.">
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Skills and Qualifications

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  • A minimum of 1 year of experience in workforce management or a related field;">
  • Strong analytical and problem-solving skills;">
  • Excellent communication and interpersonal skills;">
  • Ability to work in a fast-paced environment and adapt to changing priorities.">
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About VXI

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VXI Global Holdings B.V. (Philippines) is a leading provider of customer experience solutions.

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We are committed to empowering local communities and creating meaningful livelihoods.



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