Therapy Program Coordinator

1 week ago

Tanauan, Calabarzon, Philippines beBeePatient Full time $45,000 - $65,000

About us

We aim to improve the patient experience in healthcare by providing convenient, life-saving therapy options remotely.

Our team is comprised of clinicians, data scientists, and entrepreneurs who believe that technology and data can transform lives and change industries.

Our mission is to enhance operational efficiency and expand access to transformative therapies.

The ideal candidate will be dedicated to enhancing operational efficiency and expanding access to transformative therapies. They will be detail-oriented, capable of aligning tasks with broader objectives, and adept at collaboration and communication.

Position Overview:

This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment.

The successful candidate will be responsible for providing administrative support to our member experience & clinical teams, managing patient communications, and ensuring efficient workflow within the clinic.

Responsibilities:

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.

Requirements:

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.

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