Multilingual Customer Service Advocate

22 hours ago

Makati City, National Capital Region, Philippines beBeeJob Full time ₱10,000 - ₱15,000
Customer Service Professional Opportunity

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're hiring Customer Service Representatives to join our growing team and support inbound customer service, help desk, and back-office operations for commercial clients and public sector programs.

In this role, you'll handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing recognized brands. If you're a strong communicator with a passion for helping others, we want to hear from you.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements
Candidate Qualifications:

Are you a motivated and dedicated individual looking for a new challenge?

Applicants with excellent written and verbal communication skills are encouraged to apply. The ideal candidates for this position possess the following qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced, dynamic environment
Preferred Qualifications:

While not required, the following qualifications are preferred:

  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
  • Experience working on state or federal programs
Compensation and Benefits:

At MCI, we value our team members and offer competitive compensation and benefits packages.

Our employees can expect:

  • HMO plus dependent and dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for expenses such as rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Recognition gifts and treats

Our goal is to provide a supportive and rewarding work environment that allows our employees to thrive.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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