Administrative Support Specialist

2 weeks ago

Taguig, National Capital Region, Philippines beBeeHelpdesk Full time
Job Description

We are seeking a highly skilled End User Helpdesk Agent to join our team. The successful candidate will be responsible for providing frontline user management and customer support.

The End User Helpdesk Agent will efficiently provide support to customers, solve problems creatively, and communicate effectively with others. They will investigate issues, make decisions, and take ownership of their work. The ideal candidate will be patient, empathetic, and have excellent communication skills.

The job involves processing user management requests, updating sponsors and other teams, following instructions, communicating with clients, and ensuring data accuracy in the CRM system. The agent will also perform database performance reporting tasks, analyze root causes, complete quality control activities, and ensure compliance with customer data privacy and security policies.

To perform this job successfully, the individual must possess good working knowledge of Microsoft Office tools, computer and internet savvy, and experience with call/contact center ticketing tools like Zendesk or Salesforce. A positive personality, ability to take right decisions, strong sense of ownership, and accountability are essential qualities for this role.

In addition to the required skills and qualifications, the ideal candidate will have at least a high school diploma or equivalent, one year of user management or data entry experience, and previous experience in SSC/BPO and customer service is desirable. Excellent written and verbal communication skills, including English proficiency at all levels, are mandatory.

Required Skills and Qualifications
  • Good working knowledge of Microsoft Office tools
  • Computer and internet savvy
  • Experience with call/contact center ticketing tools like Zendesk or Salesforce
  • Positive personality and approach to work
  • Ability to take right decisions and strong sense of ownership and accountability
  • Excellent written and verbal communication skills
Benefits

As an employee of our company, you can expect a competitive compensation package, HMO/medical and dental coverage, life insurance, non-taxable allowances, night differential, and much more. We offer a fun, healthy, and encouraging work environment in a premium district with opportunities for growth and development.

Other Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Administrative
  • Industries: IT Services and IT Consulting

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