IT Support Specialist L1/L2

2 days ago

Taguig, National Capital Region, Philippines HR TechX Corp. Full time
Overview

IT Support Specialist L1/L2 role at HR TechX Corp.. The IT Support Specialist is responsible for responding to Level 1 and 2 end-user requests through our ticketing system, providing timely and effective resolution of hardware, software, and network issues. The ideal candidate will have experience working collaboratively with onshore teams and a strong understanding of IT support workflows, with ServiceNow experience considered a plus.

Responsibilities
  • Workstations, laptops, and peripherals (printers, scanners, etc.)
  • Operating systems and standard business applications
  • Network connectivity (LAN/WAN)
  • Respond to and manage support tickets using a ticketing system (preferably ServiceNow), ensuring timely resolution and proper documentation.
  • Collaborate with onshore IT teams to escalate and resolve complex issues.
  • Install, configure, and upgrade hardware and software as needed.
  • Track and document all support activities, resolutions, and follow-ups.
  • Assist with remote setup and maintenance of IT infrastructure in various office locations.
  • Support operational systems such as telephony, security, and office equipment.
  • Provide administrative support for IT operations, including inventory tracking and reporting.
Required Qualifications and Experience
  • Bachelor's degree in Information Technology or related field, or equivalent work experience.
  • Minimum 2-3 years of experience in an IT support role (L1/L2).
  • Familiarity with ticketing systems and IT support workflows.
  • Experience supporting users in a multinational, multicultural environment.
  • Strong communication skills in English, both written and verbal.
  • Ability to work independently and collaboratively with remote/onshore teams.
Preferred Qualifications
  • Experience with ServiceNow or similar ITSM platforms.
  • Microsoft certifications (e.g., MCP, MTA, or equivalent).
  • Experience in healthcare or regulated industries is a plus.
Key Skills
  • Proficiency in Microsoft 365 Office Suite (Excel, Word, Outlook)
  • Strong organizational and documentation skills
  • Excellent customer service and interpersonal skills
  • Analytical thinking and problem-solving abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Familiarity with VOIP phone systems and remote support tools
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Technology, Information and Internet
#J-18808-Ljbffr

  • L1 Infra Operation Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    - Salary: Up to ₱ 30,000 gross- Location: QC/Ortigas Pasig (currently remote/WFH, but may change in the future)Schedule: UK Nightshift/Dayshift/ShiftingQualifications:-- At least 1 year of experience in L1 Support-- Strong customer service skills (voice and email)-- Proficient in desktop support, including troubleshooting computers, printers, and...

  • Data Pipeline Support Specialist

    5 days ago

    Taguig, National Capital Region, Philippines beBeeDataOperations Full time

    Job Title:Data Operations SpecialistPhitopolis is seeking a highly motivated and detail-oriented DataOps Engineer to join our team. This role involves monitoring and supporting data pipelines, ensuring data quality, and maintaining accurate documentation.Key Responsibilities:Provide L1 support for data pipeline alerts on communication channels.Escalate and...

  • IT Senior Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewThe IT Senior Support Specialist - L1/L2 role at HR TechX Corp. handles escalated tickets from Level 1 and 2 support, focusing on complex technical issues involving hardware, software, and network systems. The ideal candidate has strong troubleshooting skills, experience in enterprise IT environments, and the ability to work independently while...

  • IT Infrastructure Technician

    1 day ago

    Taguig, National Capital Region, Philippines beBeeSpecialist Full time ₱800,000 - ₱1,200,000

    Job OverviewThe IT Support Specialist role is responsible for providing timely and effective resolution of hardware, software, and network issues through our ticketing system. The ideal candidate will have experience working collaboratively with onshore teams and a strong understanding of IT support workflows, with ServiceNow experience considered a plus.Key...

  • programmer analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • Technical Support Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time

    Job DescriptionThe primary responsibility of the role is to provide technical support and assistance in maintaining and enhancing existing applications and their operating environments. This includes analyzing existing system logic, recommending enhancements or fixes, conducting fact-finding, documenting requirements, partnering with development and...

  • Technical Support Engineer L1

    4 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Full time

    About The RoleProvide first level support for internal stakeholders on system updates and service requests using basic technical knowledgeAssist in assuming initial ownership for the coordination, investigationEnsure proper documentation for all problems, incidents, and requestsAssist in interpreting problems or errors at a basic level and help in the...

  • NET Developer

    7 hours ago

    Taguig, National Capital Region, Philippines Avensys Consulting Full time

    OverviewProject needs a .Net Dev resource who can support and monitor .Net-related tickets. Support activities include assisting ticket requestor, code review, bug-fixing, bug analysis, reporting. In addition, resource is also expected to help with PowerBI tickets in support of PowerBI lead only when there are no .Net tickets to support.ResponsibilitiesBug...

  • NET Developer

    7 hours ago

    Taguig, National Capital Region, Philippines GECO Asia Pte Ltd Full time

    .NET Developer (with Power BI Exposure) – emphasizes .NET as the core focus, while showing Power BI as a secondary skill.Project needs a .Net Dev resource who can support and monitor .Net-related tickets.Support activities include assisting ticket requestor, code review, bug-fixing, bug analysis, reporting.In addition, resource is also expected to help...

  • IT Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeServiceDesk Full time ₱25,000 - ₱35,000

    About the roleWe are seeking a motivated and experienced IT professional to join our dynamic team. This is a full-time position based in {location}. As an IT support specialist, you will play a vital role in providing efficient and effective technical support to our customers, ensuring their technology needs are met and resolved in a timely manner.