Exceptional Customer Service Career
7 days ago
We are seeking a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients via phone, email, and text message.
Your primary responsibilities will include:
- Attending inbound and outbound calls, live chats, emails, and text messages from current clients.
- Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.
- Answering any customer inquiries & redirecting appropriate customers to respective departments when needed.
- Finding and implementing the correct solution for each customer. Whether it is simply adjusting a payment date, processing an early payment or re-structuring loan terms, you will need to thoroughly listen to each customer and find the best solution.
- Collecting customer testimonials and handling reviews.
- Attending to administration duties such as data entry, funding, and reports.
Our ideal candidate has 3-5+ years of experience in telecommunications, preferably in a BPO - North American Account, and 1 year of experience working with Excel and/or Google Spreadsheets. A reliable internet connection is also required.
As a dynamic and innovative team member, you will have the opportunity to work with a group of individuals who thrive on collaboration, growth, and making a real impact. If you are ambitious, driven, and ready to grow your sales career, we encourage you to apply.
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