Remote Customer Experience Specialist

12 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerService Full time ₱480,000 - ₱600,000
CUSTOMER SERVICE REPRESENTATIVE

Our organization is looking for a skilled Customer Service Representative to deliver exceptional customer experiences across various communication channels.

About The Role

This role involves providing timely and effective solutions to customer inquiries, ensuring seamless deliveries, transactions, and overall experiences. As a passionate ambassador for our brand and product lines, you will embody our values and mission by consistently delivering excellent customer interactions.

  • You appreciate a good debate even with your colleagues.
  • You thrive in fast-paced change; take decisive action, and run with great ideas—even if they're not yours.
  • Solutions-focused; figure out how to fix it instead of who is to blame.
  • Driven by curiosity; always learning, growing, and embracing discomfort for progress.
  • You bring high energy to all your interactions.
  • Community-minded and driven to make an impact.
Our Core Values:
  1. We commit to a culture that builds a strong COMMUNITY.
  2. We foster CREATIVITY to inspire fresh innovation.
  3. We embrace COURAGE by taking action despite uncertainty.
  4. We live with Awareness and CONSCIOUSNESS of our choices.

The Opportunity:

As a CX Agent, you will play a pivotal role in providing the highest calibre customer service across various channels, including (but not limited to) email, live chat, phone, and social media. You will be the front line of communication, addressing inquiries about our products, memberships, subscription, and overall business, while embodying our core values and brand ethos.

Responsibilities:

  • Provide customer delighting service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Be the go-to person for customers, offering support and guidance to enhance their overall experience.
  • Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention and execute strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Act as a passionate advocate for our brand and product lines, embodying our values and mission.
  • Foster a positive brand perception by consistently delivering exceptional customer interactions.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  • Employ a solution-oriented mindset in order to determine the root cause of any troubleshooting concerns relating to all aspects of the customer experience and product usability, to guarantee customer satisfaction and loyalty.
  • Work with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  • Provide valuable feedback based on customer interactions to improve processes and product offerings.

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