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Client Support Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Podcastnetwork Full time
About the Opportunity

We are seeking a highly motivated and customer-focused Client Support Specialist - Podcasts to join our team. As a Client Support Specialist, you will be responsible for providing exceptional customer support and assistance to our clients.

The ideal candidate is highly organized, able to prioritize tasks effectively, and passionate about providing excellent customer support while identifying opportunities to enhance client satisfaction and engagement.

Responsibilities:
  1. Client Onboarding: Assist customers with setup, navigation, and optimization of PodMachine's platform.
  2. Issue Resolution: Delegate customer requests to the production team and ensure timely resolution.
  3. Quality Assurance: Conduct quality assurance checks to maintain service standards.
Requirements:
  • Bachelor's degree in Communication, Marketing, Business, or a related field.
  • At least 1 year of experience in customer service, account management, or a similar role.
  • Strong verbal and written communication skills to interact professionally with clients.