Home-Based Customer Service Associate

1 day ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Remote Customer Service Representative Job Description

As a key member of our team, you will handle customer inquiries and resolve issues efficiently while working from the comfort of your own home.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and effectively.
  • Resolve customer complaints on the first call through effective problem-solving skills.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims in a timely manner.
  • Guide customers through available options to find suitable solutions.
  • Follow established procedures and guidelines while utilizing available resources.
  • Protect customer confidentiality and handle sensitive information appropriately.
  • Escalate complex issues to relevant team members as needed.
  • Stay up-to-date with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements:

  • Must be at least 18 years old.
  • High school diploma or equivalent is required.
  • Previous call center experience is essential.
  • Work-from-home experience is highly valued.
  • Strong command of the English language is necessary.
  • Typing speed of 20+ words per minute is required.
  • Fast and reliable internet connection is necessary.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is required.
  • Familiarity with Windows operating systems is essential.
  • Skilled in troubleshooting and follow-up is necessary.
  • Able to multitask and self-manage effectively is required.
  • Excellent interpersonal skills are necessary.

Benefits:

  • Flexible work arrangements.
  • Opportunities for career growth and development.
  • A supportive and collaborative work environment.

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