Remote Customer Service Representative Job

2 days ago

San Juan, National Capital Region, Philippines beBeeClaims Full time ₱35,000
Home-Based Claims Resolution Specialist

As a Home-Based Claims Resolution Specialist, you will be responsible for investigating and resolving customer claims related to branded and imprinted merchandise. These claims may include imprinting errors, delivery delays, pricing discrepancies, incorrect products, or issues affecting overall product quality and integrity.

Key Responsibilities:

  • Manage and investigate incoming customer claims related to promotional product orders

  • Work closely with internal departments to gather relevant information, identify the root cause, and determine the appropriate resolution

  • Communicate with customers professionally and empathetically throughout the claims process

  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts

  • Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions

Requirements:

  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment

  • Strong analytical and investigative skills

  • Excellent verbal and written communication abilities

  • Ability to handle sensitive situations with professionalism and empathy

  • High attention to detail and strong organizational habits

Benefits:

  • Permanent work-from-home setup

  • Company equipment provided

  • Internet stipends upon regularization

  • HMO Coverage

  • PTO credits and service incentive leaves

  • Major spring and winter company live events

  • Monthly employee appreciation virtual events

  • Company-provided career skills training courses

About Us:

We are a leading BPO company dedicated to assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

Our core beliefs center around fostering growth and making hiring easy.

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