Customer Service Liaison

4 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time $40,000 - $60,000
About the Customer Support Role

We are seeking an organized and customer-focused individual to fill this position. The successful candidate will be responsible for providing exceptional support to customers, including greeting them in the lobby and routing them to a team member, as well as facilitating urgent escalations.

Key Responsibilities:
  • Greet customers in the lobby and route them to a team member
  • Answer video calls, chats, and reroute customers to team members
  • Work with managers and customer support reps to connect customers on Zoom
  • Create best practices on waiting room etiquette and maintain a great Zoom room environment
  • Educate customers on chat/zoom support functions
  • Provide feedback to leadership to improve customer experience
  • Connect senior specialists with scheduled customers
  • Facilitate urgent escalations by working with managers and senior specialists
Requirements:
  • A high school diploma or GED is required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role is preferred
  • Knowledge of online calendars and scheduling (i.e., Google Calendar) is preferred
  • Experience answering high call volume calls and solving customer needs is preferred
  • Excellent phone, email, and instant messaging communication skills are necessary
  • Organization skills to keep accurate records and important information quickly are essential
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment are required
  • Patience and listening skills to respond appropriately and interact positively with customers are crucial
  • Interpersonal skills to create a pleasant experience for all customers are vital
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call is necessary
  • The ability to build lasting first impressions and relationships with customers is essential
  • Ability to work from home and 'camera ready', which requires a quiet workspace with little to no distractions
  • Reliable high-speed internet/Wi-Fi connection at home with little to no interruptions
  • Availability to work a flexible schedule, which may include mornings, nights, weekends, and holidays
  • Knowledge of HighLevel products and services is preferred
  • Intermediate Mac computer skills, including use of multiple monitors and applications
  • Basic knowledge of the following applications is preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc

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