Expert IT Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱45,000
IT Support Professional

We are seeking a skilled IT Support Professional to join our team. In this role, you will be the primary point of contact for IT-related inquiries and provide technical support to users.

Key Responsibilities:

  • Serve as the primary contact for IT-related inquiries via phone, email, and chat.
  • Troubleshoot hardware, software, and network issues, providing step-by-step guidance to users.
  • Document all support interactions and resolutions in our ticketing system for analysis and quality assurance.
  • Set up and configure new hardware, including desktops and laptops, and assist with software installation.
  • Monitor and prioritize support tickets to ensure timely resolution in accordance with service level agreements (SLAs).
  • Collaborate with higher-level IT staff to escalate complex issues when necessary and follow up on resolved tickets.
  • Maintain user documentation and knowledge base articles to enhance team efficiency and user self-service.

Requirements:

  • Minimum of 2 years of experience in an IT support or Service Desk role.
  • Cloud experience (any cloud such as AWS, Microsoft cloud, Google Cloud etc).
  • Linux / ubuntu knowledge.
  • Microsoft 365 admin knowledge.
  • Strong technical foundation in computer systems, operating systems, and software applications.
  • Excellent customer service skills and a passion for helping users resolve their issues.
  • Ability to clearly communicate technical information to non-technical users.
  • Experience with IT service management tools and ticketing systems.
  • Strong analytical and problem-solving abilities.
  • Certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.

Benefits:

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

  • Gaming Expert Specialist

    3 weeks ago

    Cebu City, Central Visayas, Philippines WINSTORM ROYAL Full time

    WE'RE HIRINGGaming Expert Specialist – SM City CebuSalary: ₱20,000 – ₱25,000 / monthDo you eat, sleep, and breathe gaming? Be the Face of Infinix Gaming and bring the hype to our concept shopsWhat You'll Do: Plan & host gaming events to boost sales and excitementEngage the gaming community online & offlineCreate eye-catching content for social...

  • Customer Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱550,000

    Job Title: Customer Support SpecialistWe are seeking a highly organized and detail-oriented Customer Support Specialist to join our team.Job Description:The ideal candidate will have excellent communication skills, be able to thrive in a fast-paced environment, and possess a proven track record of delivering results. As a Customer Support Specialist, you...

  • Office Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeAdministrative Full time

    Job Title: Office Support SpecialistThis role involves providing comprehensive support to our team, handling various administrative tasks and ensuring seamless operations.Key Responsibilities:

  • Travel Support Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱20,000

    Travel Support SpecialistAre you passionate about delivering exceptional customer experiences?About the RoleThis Travel Support Specialist role is an exciting opportunity to join our team and provide top-notch support to customers. As a key member of our team, you will be responsible for resolving customer inquiries and concerns in a timely and professional...

  • Technical Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job Title: Technical Support Specialist">This is a full-time remote role with occasional on-site support.You will be responsible for handling diverse computing environments and resolving technical issues efficiently.Your primary goal will be to provide exceptional customer service and ensure timely resolutions to client inquiries.

  • Virtual Support Specialist

    3 hours ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱250,000 - ₱500,000

    Job Title: Virtual Support SpecialistWe are seeking a highly organized and detail-oriented Virtual Support Specialist to support our client on a full-time basis.This position involves providing administrative support, including contacting counties to request and collect lists of individuals owed overages, drafting and sending formal request letters to...

  • Team Leader

    4 weeks ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time

    Support Services Group Call Center Team LeadSupport Services Group is seeking a highly energetic and collaborative Team Lead. This role reports to the Operations Manager or as designated by the Director of Operations.The ideal candidate should have excellent written and verbal communication skills and the ability to liaise effectively with client...

  • Expert Pest Elimination Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines beBeePestControl Full time

    Job DescriptionAs a Pest Control Specialist, you will be responsible for providing professional pest control services to customers. This includes conducting thorough assessments of properties, identifying and eliminating pests, and recommending preventative measures.You will also be responsible for maintaining equipment and vehicles in good working...

  • Tech Support Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time

    Job Title:Tech Support Specialist">About the Role:We are looking for a skilled and professional Tech Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional user support, resolving product issues, and enhancing customer satisfaction in a hybrid work setup.Key responsibilities...

  • Australian Mortgage Loan Expert

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeMortgage Full time

    Australian Mortgage Loan ExpertWe are seeking an experienced Mortgage Loan Expert to join our team. As a Mortgage Loan Expert, you will play a key role in supporting brokers and handling self-employed clients.Key Responsibilities:Manage loan applications from initial assessment to final approval.Analyze and verify clients' financials to help brokers...