Support Operations Manager

2 days ago


Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000
Job Description

This is a leadership role within the support team, requiring exceptional customer service skills and experience in managing daily operations.

As a Support Team Lead, you will oversee the day-to-day activities of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively.

You will lead by example, mentoring team members and fostering a positive work environment, developing processes to improve team performance and customer satisfaction.

Additionally, you will monitor team performance and productivity metrics, identifying areas for improvement and developing an action plan.

Required Skills and Qualifications
  • Bachelor's degree in Business, Management or a related field
  • Proven experience in a customer support role with leadership responsibilities
  • Strong interpersonal and communication skills, with the ability to motivate and lead a team
  • Excellent problem-solving abilities and conflict-resolution skills
  • Experience with customer support software and tools
Benefits
  • Competitive salary and benefits package
  • Opportunity for growth and career development
  • Training and support to enhance technical and customer service skills
Additional Information
  • A dynamic and multicultural work environment
  • Opportunities to develop your skills and expertise

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