
Operations Chat Administrator
2 days ago
**Chat Operations Manager**
This role oversees the distribution, tracking, and reporting of all customer chat interactions. Ensuring chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance and productivity.
Key Responsibilities:
- Manage and distribute incoming chats to the appropriate teams or individuals.
- Monitor real-time chat activity to ensure timely responses and service level compliance.
- Track agent availability, workload, and chat handling efficiency.
- Identify and escalate issues such as delays, system errors, or service gaps.
- Prepare daily, weekly, and monthly reports on chat performance, productivity, and quality.
Requirements:
A minimum of 2 to 4 years of relevant experience is required for this position.
Benefits:
Upon regularization, employees will be entitled to 10 Vacation Leaves, 10 Sick Leaves, and 5 Extra Leave credits per year. Health Insurance will be available after the 4th month of employment (including one free dependent).
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