Technical Support Specialist for Home Appliances
1 day ago
A business process outsourcing company, JK Network Services excels in providing scalable digital solutions.
Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. This individual will be responsible for providing technical assistance and support for home appliances, ensuring customer satisfaction and resolving technical issues efficiently.
Key Responsibilities:- Provide technical assistance for washers and dryers, resolving frequent problems and debugging error codes, and guiding authorized service centers over the phone.
- Offer proper product care, maintenance advice, and usage to maximize performance.
- Collaborate with field specialists for complicated repairs and provide supporting paperwork.
- Stay up-to-date with new developments in washer and dryer technology and model characteristics.
- Update the knowledge base to provide easy access to solutions for frequently encountered issues.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Experience in technical support for home appliances (aircon and refrigerator).
- Ability to diagnose and troubleshoot basic technical issues.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Government-mandated benefits.
- Insurance.
- 13th month pay.
- Company events.
- Paid trainings.
The recruitment process includes an HR interview, technical assessment, hiring manager interview, and job offer.
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