Healthcare Account Manager

1 day ago

Cainta, Calabarzon, Philippines beBeeCollections Full time ₱500,000 - ₱650,000
Healthcare Account Manager

We are seeking a dedicated and experienced Healthcare Account Manager to join our team.

The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in AthenaOne EMR, and possess a background in collections.

  • Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing exceptional customer service to healthcare clients utilizing AthenaOne EMR.
  • Utilize expertise in healthcare accounts to navigate AthenaOne EMR system effectively.
  • Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
  • Maintain detailed and accurate records of customer interactions, transactions, and account updates in the company database.
  • Stay updated on industry trends, regulatory requirements, and best practices in healthcare account management to enhance service delivery and client satisfaction.

Requirements:

  • Proven experience in customer service, preferably in a healthcare environment, with knowledge of AthenaOne EMR software.
  • Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
  • Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
  • Proficiency in using computer applications and software, including MS Office Suite and customer relationship management (CRM) systems.
  • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Flexibility to work evenings, or holidays as needed to accommodate business needs.

Why Join Our Team?

Elevate Calls Inc. is committed to delivering exceptional customer service in healthcare account management. If you meet the qualifications and are ready to make a difference in the healthcare industry, we encourage you to apply today.

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