Technical Product Expert

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeAdvocate Full time $55,000 - $75,000
Job Description:

We are seeking a skilled and dedicated Technical Support Advocate to provide top-notch technical assistance to our customers, partners, and colleagues. This role involves providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.

The ideal candidate will have excellent analytical skills, attention to detail, and the ability to thrive in a dynamic environment. They will be passionate about delivering exceptional customer experiences and committed to staying up-to-date with evolving technologies and process changes.

As a Technical Support Advocate, you will be responsible for providing timely and accurate responses to customer inquiries, escalating complex issues when necessary, and collaborating with team members to achieve common goals.

Required Skills and Qualifications:
  • At least 3 years of technical support experience supporting customers via email and chat
  • Basic knowledge of web and mobile applications
  • Experience with SaaS products
  • Passion for creating exceptional customer experiences
  • Ability to thrive in a dynamic environment
  • Metrics-driven with high-volume interaction handling skills
  • Strong conflict resolution and communication skills
  • Creative problem-solving abilities
  • Good judgment and empathy
  • Proactive with minimal supervision
Benefits:
  • Private Health Insurance
  • Paid Time Off
  • Training & Development

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