Strategic Client Partner and Team Leader
2 weeks ago
The Role:
This is a unique opportunity to work as a key client-facing professional responsible for driving business growth through direct client interaction, team development, and strategic leadership.
- Lead engaging video calls with international clients to understand their needs and develop tailored solutions.
- Guide new clients and assistants through seamless onboarding experiences, ensuring a smooth transition into our virtual assistance services.
- Handle support matters with a proactive approach, focusing on delivering exceptional client outcomes.
- Turn client feedback into actionable improvements, enhancing our services and building lasting partnerships.
Key Responsibilities:
- Client Relationship Management - build strong, lasting relationships with clients through proactive communication and regular check-ins.
- Team Development - coach assistants to deliver exceptional services, create personalized growth plans, and foster a culture of knowledge sharing and innovation.
- Tech & Innovation Leadership - test-drive new features in our proprietary software, provide strategic feedback for product enhancement, and pioneer new ways of delivering value to clients.
Requirements:
- Excellent English communication skills (written and verbal) - daily collaboration with global teams.
- 1-2 years leadership experience - proven ability to drive results and develop high-performing teams.
- 1-2 years of account management or client experience - expertise in managing complex client relationships and delivering exceptional service outcomes.
- Tech-savvy mindset with quick learning abilities - adaptability and willingness to learn new technologies.
- Natural talent for building relationships through video calls - excellent interpersonal and communication skills.
- Get it done
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