IT System Support Specialist
7 hours ago
We are seeking a highly skilled IT system support specialist with expertise in ERP (Enterprise Resource Planning) and MES (Manufacturing Execution System) to join our team. As an ERP & MES Engineer, you will provide timely and effective operational support for our ERP / (MES) applications, ensuring seamless workflow and optimal system performance.
Key Responsibilities- Provide technical assistance and troubleshooting for ERP / (MES) applications, including Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.
- Monitor the ERP / (MES) support queues and ensure cases are moved through the support process in a timely manner, escalating when necessary for quicker resolution.
- Investigate system issues, provide resolution, and follow-up with end-users, escalating complex problems to L2 support groups as required.
- Bachelor's degree in computer science, Information Technology, Electrical Engineering, or a related field.
- At least 8-10 years of experience as an ERP Support Engineer or related roles.
- In-depth understanding of ERP/MES systems, particularly those used in manufacturing settings (e.g., Infor, SAP, Oracle, Microsoft Dynamics).
- Ability to create and maintain clear and comprehensive documentation for ERP configurations, customizations, and processes.
- Proficiency in programming languages (e.g., C#, C++, .NET, VBA, etc.).
- Strong knowledge of database management systems (e.g. MS SQL, Oracle, MySQL).
- Strong analytical and problem-solving skills to troubleshoot issues and optimize system performance.
- Collaboration skills to work effectively with cross-functional teams and support end-users.
- Good communication skills to work with various stakeholders.
This role offers a unique opportunity to grow professionally and contribute to the success of our organization. You will have the chance to work with cutting-edge technology and collaborate with experienced professionals in the field.
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IT Systems Support Specialist
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Technical Systems Specialist
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Technical Systems Specialist
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