IT Support Specialist for Cargo Management Systems

2 days ago


Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full time
Job Title: IT Support Specialist for Cargo Management Systems

About the Role
We are seeking a highly skilled IT Support Specialist to join our team at Compliant Business Processing Philippines Inc. The ideal candidate will have a strong background in IT, excellent communication skills, and experience in cargo management systems.

Key Responsibilities
- Provide 2nd level support for transport management systems (CargoSoft and CargoWise One)
- Create user documentation for cargo management systems
- Train users on cargo management systems, including on-the-job training
- Record and process customer requirements
- Advise and train specialist departments on the use of cargo management systems
- Coordinate and test new software releases

Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent field
- At least 3 years of experience in international ocean and air freight forwarding (ocean freight or air freight)
- Strong knowledge of forwarding processes and practical experience in supply chain management
- Excellent knowledge and understanding of common transport management systems such as CargoWise One
- Initial key user experience is desirable

What We Offer
- Permanent Work-from-Home arrangement with flexible terms and conditions
- Health Maintenance Organization (HMO) coverage and life insurance from day one
- Company-provided internet allowance and PC
- 20% Night Differential and Other Allowance
- Loyalty award and other benefits
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