IT Systems Support Specialist
1 month ago
About the Role:
At Career Professionals, Inc., we are seeking a highly skilled and experienced IT Systems Support Specialist to join our team. This is an exciting opportunity for a motivated individual to work with cutting-edge technology and play a key role in ensuring the smooth operation of our systems.
Key Responsibilities:
* Coordinate with teams to resolve complex application and system issues
* Design and maintain expertise in application processes and systems related to the company
* Administer and resolve application issues, provide updates, and perform root cause analysis
* Plan, execute, and implement applications and configuration change procedures to ensure optimal quality assurance for all applications
* Develop, sustain, and evaluate delegated business processes and related applications
* Supervise alerts related to application and system procedures and provide proactive services
* Maintain good professional relationships with counterparts of Operation and customer support departments
* Perform root cause assessment and debug all issues on availability of applications
* Coordinate with departments and administer code migrations in various environments and production outputs
* Provide support and identify all issues, prepare appropriate documentation of all issues and solutions
* Manage all production systems and recommend ways to optimize performance, provide solutions to problems, and prepare reports for all problems
Requirements:
* Working knowledge of SQL Databases & basic network configuration
* Ability to undergo a detailed study of the existing system and recommend installation or upgrade of a new system
* Willingness to provide training to users regarding any upgraded systems
What We Offer:
* Competitive salary: $70,000 - $90,000 per annum (based on experience)
* Opportunity to work with a dynamic team and contribute to the growth and success of the company
* Collaborative and supportive work environment
* Professional development opportunities
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