Help Customers Thrive in Turbulent Times

3 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Remote Contact Center Agent Opportunity

This is an exciting opportunity to join our team as a remote contact center agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Assist customers with service inquiries
  • Learn the common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Required Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevail
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits

We offer a comprehensive benefits package that includes:

  • HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

  • Dental Coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
Conditions of Employment

By applying for this role, you acknowledge that you are authorized to work in the country where the job is based.

You must also be willing to submit to background and security investigations, and drug screening if necessary.

We are an equal opportunity employer and welcome applications from diverse candidates.

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