Customer Service Representative

3 days ago

Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱400,000 - ₱800,000
Job Title: Customer Support Specialist

We are looking for a skilled and experienced customer support specialist to join our team.

  • This is an opportunity to make a real difference in the lives of customers and help them resolve their queries efficiently.
About the Role

The role involves providing excellent customer service, resolving customer complaints, and escalating complex issues to senior teams. The ideal candidate will have strong communication skills, sound decision-making abilities, and be able to work independently as well as part of a team.

In this role, you will have the opportunity to develop your subject matter expertise in all areas of B2C products, systems, and processes, and put our customers at the heart of every decision.

  • Communication with B2C customers to handle and resolve queries within SLAs
  • Escalate and liaise with internal teams to investigate issues and find resolutions
  • Develop subject matter expertise in B2C products, systems, and processes, and put customers at the heart of decisions
What You'll Need To Be Successful In This Role

To succeed in this role, you will need:

  • Experience working in a CS environment, preferably B2C
  • Strong communication skills with sound decision-making skills
  • Willingness to take ownership of tasks & investigations and own the outcome
  • Self-motivated with strong organisational skills and methodical approach to problem-solving
  • Strong interpersonal skills to communicate with internal and external stakeholders
  • Ability to work in a pressurised environment with varying deadlines and priorities
  • Analytical - look for trends in issues and take corrective actions to reduce or eliminate these
  • Ability to work both independently and as part of a team
Desired Skills/Experience

Prior experience in financial services/FinTech would be beneficial, as would knowledge of Zendesk (or similar CRM) and understanding of KYC and/or AML.

Why Join Us?

This is a unique opportunity to make a global impact, accelerate your career, and thrive in a connected, global organization. We offer competitive compensation and benefits, flexible work arrangements, and a principle-driven culture that helps you achieve more than you thought possible.

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