Chief Customer Advocate

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time $65,000 - $98,000
Job Title

We are seeking a solution-driven individual who has a passion for customer happiness, technology, and startups.

The Customer Success Manager acts as a trusted consultant to our customers and is responsible for ensuring their success with our software & service. The end goal is to increase value, retention, customer satisfaction, and ultimately revenue through expanded use of the Wing platform.

Responsibilities:

  1. Become the primary contact post-sales, by conducting a thorough customer onboarding & customer education process and take full ownership of the account's health post-implementation
  2. Prepares the account to be billable by ensuring that the customer successfully starts with our service, through an introduction to their assistant, by ensuring the customer has access to the Wing platform, and by prompting the customer to delegate their first task
  3. Builds a goal plan for the customer, focused on the short & long-term goals towards growth, and identifies ways Wing can support those goals
  4. Proactively manage the relationship between our virtual assistants and your assigned clients both during & post-onboarding including: periodic email check-ins with customers, ad-hoc phone/conference calls/texts, and through actively checking-in with the virtual assistants, supervisors, and managers assigned to the account as well as to monitor customer usage using our proprietary web tool
  5. Manage all inbound customer communications by organizing/escalating & resolving issues appropriately including: assistant quality, staff replacement, billing, sales, and technical inquiries
  6. Understand Wing's different offerings and the value that we provide for each industry through each vertical and communicate it clearly to customers as you grow their engagement in order to potentially promote upgrades, engage in upsells, and obtain customer referrals
About Us
  • A people-focused company with a culture centered on community and personal growth
  • Performance Bonus
  • Ability to network with executives at one of the fastest-growing companies in the US
  • Opportunity to obtain knowledge about many industries simultaneously
  • Remote work-friendly
  • Avenues for rapid promotion & salary increases as the company scales

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