Customer Experience Advocate

Job DescriptionWe are seeking a skilled professional to fill the position of Customer Success Advocate. This individual will provide support to our customers globally, handling inquiries and issues related to our software platform.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a...

OverviewCustomer Support Advocate (18 months contract) at Ignition. We are looking for a Customer Support Advocate to join Ignition on an 18-month fixed term contract. You will be the first point of contact for our clients, owning customer communications from initial request through to resolution.Ignition is a platform for professional services that...

Job OverviewWe are seeking a seasoned professional to lead our customer support and relationship management efforts for global device lifecycle programs. These initiatives aim to ensure seamless service delivery for enterprise customers, facilitating critical events like employee onboarding and offboarding.The ideal candidate will possess strong experience...

About the RoleWe are looking for a skilled professional to join our team as a Senior Customer Advocate. In this position, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding their products and services.You will collaborate with internal and external teams in handling customer needs to provide timely...

Job OverviewAs a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences through professional and solution-focused communication. Your passion for delivering outstanding customer service will drive your interactions with clients, ensuring that their needs are met promptly and efficiently.The ideal candidate...

Job OverviewThe primary role of this position is to serve as the initial point of contact for customers, providing support and assistance with a range of inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback.This position requires a high level of autonomy, organization, and emotional intelligence...

We're seeking highly skilled professionals to join our team as Product Advocates. As a Product Advocate, you'll play a pivotal role in delivering exceptional customer experiences by leveraging your deep product expertise and strong communication skills.Key ResponsibilitiesYou will handle customer inquiries in digital and voice channels, providing technical...

Job OverviewAs a Client Advocate Manager, you will be responsible for fostering long-term relationships with clients, ensuring seamless onboarding experiences, driving retention and growth, and turning satisfied customers into brand ambassadors—all while strengthening their security posture.Daily Tasks:Onboarding & HandoffSchedule and host kickoff meetings...

Customer Support RoleThe Customer Support Specialist plays a pivotal role in elevating user satisfaction and helping businesses grow. As a trusted advisor, you'll delve into the pain points of our users and recommend tailored solutions to optimize their experience on our platform.Relationship-building is at the heart of this role, as you connect with users...

Customer Success LeaderThe Customer Success team focuses on strategic customer relationships, primarily covering cybersecurity as a service offering. This leader will manage a portfolio of accounts and serve as an "on-demand" contact, leading the engagement throughout the customer lifecycle from deployment and adoption through renewal, ensuring satisfaction...