Global Customer Advocate

2 days ago

Mabalacat, Central Luzon, Philippines beBeeRepresentative Full time ₱100,000 - ₱120,000
Customer Service Representative

We are seeking a highly skilled and experienced customer service representative to join our team. As a customer service representative, you will be responsible for handling inbound and outbound calls, resolving customer issues, and providing excellent customer service.

  • Handle inbound and outbound calls in a professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
Benefits
  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

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