Technical Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeService Full time ₱300,000 - ₱450,000
Job Description

We are seeking a technical professional with experience in service desk management to join our team. As a Service Desk Engineer, you will be responsible for providing technical guidance and support to business users.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in technical problem-solving.

  • Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, RDP, TeamViewer, MS Teams, and other tools.
  • Create/ update end user guides, ServiceDesk KB's, and SOPs.
  • Making recommendations to optimize IT performance and to prevent future problems.
Requirements
  • Excellent verbal and written communication skills with email etiquette and customer service skills.
  • 2+ years of experience in handling end user calls, Incidents/service requests, application Break/ fix.
  • Experience in AWS Citrix VDI, AD, O365, VPN, OneDrive, MFA, User device management & authentication issues.
  • Working experience on latest RDP tools (TV, LogMeIn, Bomgar) Ticketing tools (ITSM, SNOW, JIRA)
  • Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures.
Benefits

As a member of our team, you can expect:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a talented team of professionals

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