Learning Support Advocate

7 days ago

Tanauan, Calabarzon, Philippines beBeeSupport Full time ₱550,000 - ₱700,000

Our organization is committed to empowering individuals from diverse backgrounds. As a Support Specialist, you will play a vital role in addressing general and non-technical inquiries via email support.

This full-time salaried position requires shift work, including evenings and weekends. Shift hours operate on a 24/7 schedule to ensure continuous support and coverage.

Key Responsibilities:

  • Deliver exceptional care and support to Learners and prospective Learners, fostering their success in achieving learning objectives.
  • Proactively address Learner concerns by making thoughtful suggestions and taking appropriate actions to resolve issues effectively.
  • Direct Learners to relevant company resources, ensuring they have access to essential tools, policies, and support services.
  • Assist with the general orientation of new Learners, providing guidance on company policies, processes, and available resources.
  • Review, interpret, and evaluate Learner data and metrics to identify at-risk Learners and provide tailored advice and interventions.

Requirements:

  • Proficiency in reading, writing, and comprehending English.
  • Excellent interpersonal and customer service skills, with the ability to engage effectively with diverse groups.
  • Strong attention to detail, coupled with exceptional analytical and investigative skills.
  • Ability to work independently in a fast-paced, high-pressure environment.

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