Technical Support Expert

3 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time $12,000 - $16,800
Technical Support Specialist

The role of a Technical Support Specialist is crucial in ensuring customer satisfaction and resolving technical issues effectively. This position is tailored for experienced professionals with great communication skills backed by solid technical knowledge.

Key Responsibilities:
  • Provide technical assistance to customers through various channels, including ticket and live chat systems.
  • Guide customers on how to use specific products by answering their questions and providing correct information and clear instructions.
  • Diagnose problems that customers have on their sites and offer solutions.
  • Troubleshoot and investigate issues to identify the root cause of the problem.
  • Create detailed reports for developers so that they can quickly understand the issue and identify a fix.
  • Share knowledge and expertise with other team members.
  • Stay up-to-date with important changes in the WordPress ecosystem with a focus on continuous learning and development.
Requirements:
  • Over 5 years of hands-on experience with WordPress with in-depth knowledge of the WordPress ecosystem.
  • Proficient in creating well-structured HTML documents and implementing CSS from simple to complex techniques for styling.
  • Can handle tasks like creating responsive layouts using media queries, styling elements, and implementing custom CSS solutions.
  • Possesses foundational knowledge of JavaScript and can understand basic scripts.
  • Can implement simple jQuery scripts for basic interactivity on a website.
  • Familiar with basic PHP syntax and can understand how PHP code works within WordPress.
  • Can make simple modifications to existing PHP code snippets.
  • Experience using custom hooks and filters to add or change functionality in WordPress.
  • Proficient in diagnosing and resolving WordPress issues using WP Debug, browser console errors, and other debugging tools.
  • Experience with WordPress page builder plugins, theme builders, the block editor, common caching & performance optimization plugins, and SEO plugins.
  • Skilled in optimizing WordPress websites according to Google Core Web Vitals and Page Speed Insights.
  • Experienced in building and managing WooCommerce websites, including customizing WooCommerce templates.
  • Capable of setting up WordPress local environments, staging sites, and site migration.
  • Familiarity with WordPress security best practices, protocols, and permissions.
  • Ability to create custom WordPress plugins and themes from scratch (nice to have).
Benefits:
  • Flexible remote work arrangement.
  • Collaborative environment.
  • Paid training and professional growth opportunities.

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