Technical Support Expert

2 days ago

Taguig, National Capital Region, Philippines beBeeExpert Full time $40,000 - $75,000
Job Overview

This technical support role involves hands-on issue resolution, feature explanations, and best practice guidance for our product. As a Technical Support Advocate, you will provide expert assistance to customers, partners, and colleagues in a fast-paced environment, maintaining professionalism and ensuring high client satisfaction.

About the Position

We seek impact-driven individuals passionate about delivering exceptional client experiences and contributing to our company's growth and purpose. Our team members are expected to be Curious, Dynamic, and Authentic, embodying these core values in their daily work.

Responsibilities
  • Provide technical support via phone, email, and chat.
  • Respond promptly to customer inquiries according to Service Level Agreements.
  • Diagnose and resolve technical issues efficiently.
  • Escalate complex issues when necessary.
  • Stay updated with evolving technologies and adapt to process changes.
  • Participate in training to enhance skills and knowledge.
  • Share knowledge with the team and assist in training new members.
  • Deepen understanding of client products and services.
  • Ensure customer satisfaction through prompt responses.
  • Support team collaboration and take on additional responsibilities as needed.
Required Skills and Qualifications
  • At least 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences and exceeding expectations.
  • The ability to thrive in a dynamic environment.
  • Metrics-driven with experience handling high volumes of interactions.
  • Strong conflict resolution skills and even temperament.
  • Effective written communication skills, conveying tone appropriately.
  • Creative problem-solving abilities.
  • Excellent judgment and empathy.
  • A proactive attitude with minimal supervision.
Benefits and Additional Requirements
  • Supporting team initiatives and collaborating on projects.
  • Identifying opportunities to contribute to team growth.
  • Gathering and sharing customer insights to improve the experience.
  • Passion for customer experience.
  • Experience working remotely as part of a team with little supervision.
  • Knowledge of SQL and databases.
  • Experience with log-monitoring tools like Datadog.
  • Proficiency in English (written and spoken).

We offer a competitive compensation package and a supportive work environment that encourages growth and development.

  • Technical Support Expert

    3 days ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱6,000,000 - ₱9,000,000

    Job Title: Technical Support ExpertThis position involves leading a team of technical support specialists, providing expertise and guidance to ensure excellent service delivery. As a key liaison between departments, you will maintain continuity and consistency of technical skills among team members.

  • Technical Support Expert

    2 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time $100,000 - $120,000

    Are you looking for a challenging role that combines technical expertise with exceptional customer service skills? As a Technical Support Expert, you will be the primary point of contact for customers seeking assistance with our software platform. In this critical position, you will be responsible for troubleshooting and resolving complex technical issues,...

  • Remote Technical Support Expert

    2 days ago

    Taguig, National Capital Region, Philippines beBeeTroubleshooter Full time $6,000 - $7,200

    Remote Technical Support ExpertThis role involves providing exceptional technical support to clients via remote means.Key Responsibilities:Efficiently manage and update technical tickets for seamless tracking.Troubleshoot complex issues and document resolution steps to enhance problem-solving abilities.Cultivate effective communication skills to address...

  • Expert Technical Support Professional

    2 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱1,200,000

    Technical Support SpecialistThe role involves providing expert support on Hostinger products, troubleshooting technical challenges via live chat and tickets that exceed customer expectations.Success is a journey. Every customer's path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just...

  • Expert Technical Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱900,000

    Job Description:We are seeking a highly skilled Technical Support Expert to assist partners with various technical challenges. The ideal candidate will have excellent written and verbal communication skills, as well as the ability to work independently on projects and processes.Key Responsibilities:Provide timely support to partners via multiple channels,...

  • Technical Support Expert

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    Job Title: Technical Support Expert">An IT Senior Support Specialist handles escalated tickets from Level 1 and 2 support, focusing on complex technical issues involving hardware, software, and network systems.The ideal candidate has strong troubleshooting skills, experience in enterprise IT environments, and the ability to work independently while...

  • Technical Expert

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $90,000

    Job Title: Technical Expert - Customer Support and Digital ServicesThis role requires a high level of technical expertise in troubleshooting, domain specialization, and case mentoring for other team members.Key Responsibilities:Serve as the highest-level product critical issue point before cases move to senior specialists and product/technology teams.Conduct...

  • Technical Solutions Expert

    2 days ago

    Taguig, National Capital Region, Philippines beBeeSolutions Full time $60,000 - $75,000

    Job DescriptionWe are seeking a skilled Technical Solutions Expert to join our team. As a key member of our organization, you will be responsible for delivering innovative technical solutions that meet the needs of our customers.Key ResponsibilitiesYou will engage with customers to understand their requirements and develop tailored solutions that address...

  • Technical Expert

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeExpert Full time ₱900,000 - ₱1,200,000

    Key ResponsibilitiesWe are looking for a skilled and experienced professional to join our team as a Technical Expert.This role involves providing technical expertise to a multi-disciplinary team of professionals, including application, data, and infrastructure experts, to implement architecture across geographical boundaries.The successful candidate will be...

  • Expert Technical Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    Job Title: Technical ExpertA highly skilled professional providing end-to-end support for products and services, ensuring effective functionalities under the supervision of the Support Manager.About the Role:Provide product and service production support, ensuring effective end-to-end functionalities under the supervision of the Support Manager.Create and...