Desktop Systems Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeSupport Full time ₱600,000 - ₱800,000

Job Title: Desktop Support Specialist

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This role involves providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies. Technical problems may include operating system errors, software malfunctions, and hardware failures. The specialist will troubleshoot and resolve these issues remotely to ensure minimal downtime and optimal performance for users.

Main Responsibilities:

  • Provide remote technical support for desktop hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, including operating system errors and software malfunctions.
  • Resolve issues related to email, internet connectivity, and other desktop applications.
  • Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
  • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
  • Monitor system performance and implement solutions to optimize functionality.
  • Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
  • Provide training and support to users on new software, hardware, and IT policies.
  • Create and maintain user documentation and FAQs to assist with common issues.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience in a desktop support or technical support role, preferably in a remote capacity.
  • Familiarity with remote desktop tools and support software (e.g., TeamViewer, Remote Desktop Connection).

Benefits:

  • Opportunity to work in a remote environment.
  • Chance to develop technical skills and knowledge.
  • Collaborative and dynamic work environment.

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