IT Desktop Engineer

3 weeks ago

Cebu City, Central Visayas, Philippines IntouchCX Full time
Overview

IT Desktop Engineer role at IntouchCX. This role involves maintaining and repairing computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.

Responsibilities
  • Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops
  • Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
  • Monitor, report, and document system and performance issues
  • Adhere to company policies, core values, and procedures
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
  • Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstation performance
  • Complete projects by coordinating resources and timetables with others
  • Verify application results by conducting system audits of implemented technologies
  • Interpret service delivery key metrics to problem solve
  • Provide generalized IT support as required
Qualifications
  • A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.)
  • At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
  • Graduate level students will be considered
  • Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
  • Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
  • Strong analytical skills, sound judgment and ability to work effectively with internal clients, IT Management and other team members
  • Excellent English communication skills, both written and verbal
  • The ability to comprehend, capture and interpret basic information
  • The ability to work in a fast paced and time sensitive environment
  • Strong interpersonal and organizational skills, and customer-oriented
  • Tech savvy and updated on the latest technology available on the market (tablets, game consoles, LED TVs, etc.)
  • Ability to work a variety of shifts, including days, evenings, and holidays
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Outsourcing and Offshoring Consulting

#J-18808-Ljbffr

  • IT Desktop Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • IT Desktop Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time ₱300,000 - ₱450,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Desktop Engineer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Systemantech, Inc Full time ₱204,000 - ₱216,000 per year

    JOB DESCRIPTIONResponsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.Diligently attends to assigned tickets and provides support within the specified SLAs.Regularly updates on the status of assigned service request or incident.Troubleshooting hardware problems, replaces defective parts and makes necessary escalation...

  • L2 Microsoft Support Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time ₱1,200,000 - ₱2,400,000 per year

    Position OverviewWe are looking for a skilled and experienced L2 Microsoft Support Engineer to join our IT operations team. This role involves handling escalated technical issues, providing in-depth support for Microsoft technologies, and collaborating with Level 1 engineers to resolve complex problems. The L2 Support Engineer will play a key role in...

  • Systems Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines Thrive Full time ₱250,000 - ₱750,000 per year

    About UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "NextGen" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their...

  • Implementation Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines IT Group Pte Ltd Full time ₱201,600 - ₱204,000 per year

    General Description of the Position:The Implementation Engineer is responsible for the execution of the implementation project scope while acting as the point of contact during the project life cycle. The Implementation Engineer also serves as the first level of support for clients during the project life cycle, working with them in understanding their needs...

  • Associate Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    OverviewOur US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.As an Associate Engineer, you will be the first line of communication with the client and responsible for the accurate creation/updating of their technical ticket. You will also be tasked...

  • Systems Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse...

  • Full Stack Software Engineers

    2 days ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time ₱800,000 - ₱1,200,000 per year

    In today's world of flight simulators, software is a key component. Like our brains, it triggers actions and gives impulses that set things in motion: pushing forward the yoke or turning to the left. Since all actions in the cockpit interact with one another and with numerous external variables, flight simulation software is by definition complex. The best...

  • Full Stack Python Application Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines IT Managers, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Role: Full Stack Python Application EngineerLocation: Philippines, preferred if from CebuMandatory SkillsPython  (3–7 years experience)Business English  (spoken and written – sufficient for client communication)Strongly PreferredFlask  (web framework)PostgreSQL  (database management)REST APIs  (design and integration experience)AWS (Fargate,...