Client Success Director

3 days ago


Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

Globe Telecom, Inc. is committed to making a positive impact on society through our service delivery.

About Our Services

We strive to provide exceptional service delivery that meets or exceeds client expectations.

Job Description

The Service Delivery Director is responsible for overseeing the delivery of core services within our organization.

Duties and Responsibilities
  1. This role involves developing and implementing a strategic plan for service delivery, aligning it with our overall objectives.

  2. The successful candidate will lead, mentor, and manage a team of service delivery managers, fostering a culture of collaboration and accountability.

  3. Building and maintaining strong client relationships is critical in this role, serving as the primary point of contact for escalated issues and ensuring client satisfaction.

  4. We need someone to continuously monitor the performance of service delivery teams, identifying areas for improvement and implementing solutions.

  5. The ideal candidate will allocate resources effectively, balancing workload and skill sets to meet client demands and project requirements.

  6. This role involves establishing and enforcing quality standards for service delivery, ensuring that deliverables meet or exceed client expectations.

  7. The selected individual will identify and mitigate risks associated with service delivery, proactively addressing issues to minimize disruption.

  8. This position requires developing and managing budgets for service delivery operations, optimizing resource utilization.

  9. The Service Delivery Director must ensure compliance with service level agreements (SLAs), contracts, and regulatory requirements.

  10. Our ideal candidate will drive a culture of continuous improvement, promoting best practices and innovation within service delivery processes.



  • Taguig, National Capital Region, Philippines J-K Network Services Full time

    Job OverviewWe are looking for a highly skilled Client Development Director to join our team. In this role, you will be responsible for developing and implementing strategies to drive business growth and expand our client base.You will analyze market trends and competitor activity to identify opportunities for growth and expansion.The ideal candidate will...


  • Taguig, National Capital Region, Philippines 917Ventures Full time

    We're seeking a skilled Client Success Ambassador to lead our efforts in delivering exceptional customer experiences. As the primary point of contact for assigned clients, you'll build trust and understanding through proactive engagement and tailored solutions.Job OverviewServe as the main point of contact for assigned clients, fostering strong relationships...


  • Taguig, National Capital Region, Philippines IQVIA LLC Full time

    We are seeking a seasoned Client Success Strategist to join our team at IQVIA LLC.In this role, you will be responsible for driving business growth and client satisfaction through effective account management and strategic planning.About the RoleYou will leverage your expertise in digital marketing to develop and execute targeted campaigns that meet client...


  • Taguig, National Capital Region, Philippines Morfyus Full time

    About the RoleThis Client Success Manager position involves leading business reviews, optimizing performance, and uncovering new partnership opportunities. The successful candidate will work cross-functionally with other teams to improve customer experience and drive scalable growth.


  • Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

    Job OverviewGlobe Telecom, Inc. is seeking an experienced Client Relationship Manager to join its team. The successful candidate will be responsible for building and maintaining strong relationships with clients, driving revenue growth, and delivering exceptional customer service.Main Responsibilities:Develop Strategic Plans: Create and execute strategic...


  • Taguig, National Capital Region, Philippines Adaca Full time

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageonly candidates who meet the requirements will be contactedFluent in Mandarin / Cantonese (Verbal and Written)Role Summary:We are seeking an experienced Client...


  • Taguig, National Capital Region, Philippines Helloconnect Full time

    Your New RoleWe're looking for a Client Success Associate to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer service across multiple channels.Key Responsibilities


  • Taguig, National Capital Region, Philippines Fusion Markets Full time

    Direct message the job poster from Fusion MarketsFusion Markets is an Australian based Forex & CFD provider with a mission to lower the cost of online trading. Their trading costs are among the lowest in Australia, aiming to change traders' expectations of their provider.Role DescriptionThis is a full-time hybrid role for a Client Success Manager at Fusion...


  • Taguig, National Capital Region, Philippines Herbalife International, Inc. Full time

    Key ResponsibilitiesThe Client Success Specialist is accountable for identifying and working one-on-one with key accounts based on their strategic value to the organization. You will build strong, trust-based relationships with Distributors, understanding their needs, motivations, and aspirations. Your focus will be on monitoring performance, satisfaction,...


  • Taguig, National Capital Region, Philippines Bossjob Full time

    At Bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:Provide clients with quality and timely responses by deeply understanding their concerns with our service.Monitor client inquiries and concerns on a regular basis through...


  • Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    Job DescriptionWe are seeking a highly motivated and results-driven NA Client Service Director to lead our North America operations. In this critical role, you will be responsible for delivering exceptional client service, developing strategic partnerships, and driving business growth through innovative solutions.Key responsibilities include: Developing and...


  • Taguig, National Capital Region, Philippines Fusion Markets Full time

    At Fusion Markets, we take our clients' trading experience very seriously. Whether they're trading currencies, cryptos, or gold, we want them to trade with the lowest costs and the least friction. To help us continue to blow away our customers' expectations of a forex provider, we're in search of a Client Success ManagerKey Responsibilities:Provide...


  • Taguig, National Capital Region, Philippines Ninja Van Full time

    Ninja Van: A Tech-Enabled Logistics PioneerWe're shaping the future of delivery services in Southeast Asia with innovative technologies and operational excellence. As the region's largest and fastest-growing last-mile logistics company, we've partnered with over 35,000 merchants and deliver more than 1,000 parcels every minute across six countries.Our...


  • Taguig, National Capital Region, Philippines Ninja Van Full time

    Sales Role OverviewThe successful candidate will serve as the secondary point of contact for assigned clients, supporting their Partner Account Managers as needed. This role involves fostering enduring relationships with current clients, ensuring their needs are met and exceeded. Key responsibilities include addressing and resolving client concerns, acting...


  • Taguig, National Capital Region, Philippines ShipServ Full time

    Job DescriptionWe're seeking an experienced professional to join our team as a Customer Success Manager. In this role, you'll be responsible for building strong relationships with clients, ensuring they achieve their business goals through effective use of our platform. Key responsibilities include:Managing client onboarding from kick-off to training,...


  • Taguig, National Capital Region, Philippines Bossjob Full time

    MANDARIN SPEAKING IS REQUIREDAt bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:Provide clients with quality and timely responses by deeply understanding their concerns with our service.Monitor client inquiries and...


  • Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time

    We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.In this entry-level position, as a Global Customer Support Expert, you will work closely with a team of Product Specialists and Account...


  • Taguig, National Capital Region, Philippines Michael Page Full time

    We are looking for an experienced External Affairs Director to join our team at Michael Page, a leading professional services firm.The External Affairs Director will play a critical role in developing and executing external communication strategies that drive business growth and build strong relationships with clients and partners.Develop External...


  • Taguig, National Capital Region, Philippines Risewave Consulting, Inc. Full time

    Job DescriptionThis is a challenging opportunity for a seasoned IT Business Development Director to lead our efforts in identifying and pursuing new business opportunities in the telecommunications and technology industries.The successful candidate will be responsible for developing and executing sales strategies, building relationships with key clients, and...


  • Taguig, National Capital Region, Philippines Risewave Consulting, Inc. Full time

    We are seeking an experienced Art Director Assistant to join our team at Risewave Consulting, Inc. The successful candidate will assist the Art Director in the development of visual content for our clients, including conceptualization, design, and production.Job Description:The ideal candidate will have a strong background in graphic design, with experience...