
Business Development Leader
2 days ago
We're seeking an exceptional Proposal Manager to lead our pursuit of new business and drive success in driving new logos.
As a key member of our team, you'll work closely with our Sales Team to develop sales proposals and presentations used in pursuit of new business. Your responsibilities will include analyzing requests for proposals (RFXs); contributing to bid strategy and win themes; developing the proposal plan and outline; and completing proposals with special attention to thoroughness, accuracy, quality, and layout.
- You'll coordinate the work of an integrated pursuit team to meet all schedules and deadlines.
- You'll assess the solicitation, resource requirements, and other proposal elements to determine proposal resource needs and schedules for the specific assigned opportunity.
- You'll maintain close working relationships with Sales, SMEs, and other stakeholders to generate proposals and presentations, including document preparation, team coordination, writing, editing, proofreading, compliance, overall quality control and deadline adherence.
The ideal candidate will have 3-5 years of experience leading the proposal response process, preferably in BPO. You should be skilled at collaborating with, coordinating and leading remote teams. Excellent verbal and written communication, research, and time management skills are essential. Strong industry knowledge – a deep understanding of the contact center world – is also required. Proficiency in Microsoft Word and PowerPoint is necessary, and experience with Responsive (bid management application) is a plus but not required.
What We OfferWe're committed to supporting your career and professional development. Our inclusive culture and community-minded organization encourage giving back. You'll join a global team of curious lifelong learners guided by our company values.
About UsWe're a customer-centric company that makes customers happy. We've been helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology since 1982. We talk, message, text, and video chat with millions of customers every day, starting with you.
We're proud to be an equal opportunity employer where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve by delivering amazing service and technology, along with humanity.
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