Team Leader

4 days ago

Mandaluyong City, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time $40,000 - $60,000 per year
Job Summary

  • HMO on Day 1

  • Receive promising perks and rewards

  • Experience travel opportunities

  • Get recognized for what you do

  • Achieve work-life balance

  • Improve exponentially with enhanced learning

Responsibilities

  • Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive key behaviors and motivate employees

  • Provide work direction of all team members on enhancing organization performance and career progression

  • Manage the day to day operation of the accounts of the company

  • Manage staffing level to ensure that staffing needs meets business requirements

  • Manage and coordinate workflow to achieve established business targets and objectives.

  • Develops action plan, key projects and initiative to bridge gaps.

  • Ensure that all performance and service standards are met in the areas of quality, processing time and productivity

  • Attend regular meetings with management to improve productivity, product knowledge, and customer satisfaction

  • Deliver complex client engagements that help identify, design, and implement creative business solutions for the company

  • Submit weekly and monthly report to the Team Manager / Director of Business Operations

  • Address the needs, concerns, performance issues, motivation issues, and conflicts of the Teams

  • Partner with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company's business strategies

  • Enhance overall value through assessing service level operation efficiencies and stream lining processes to ensure that our requirements are met in a cost-effective manner

  • Keep customer needs at the forefront of all business strategies, initiatives and decisions and evaluate all actions in terms of their value to the customer

  • Understand customer service level agreements as assigned

Requirements

  • Candidate must have at least 3-years of experience handling Team Leaders (BPO)

  • Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong PowerPoint and Excel skills

  • Demonstrated ability to implement and develop strategies, build action plans and set goals

  • Possesses excellent reporting skills

  • Previous leadership/supervisory experience in a BPO environment/freight forwarding company

  • Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills

  • Demonstrated ability to deal with issues involving clients

  • Demonstrated experience in handling complex employee issues

  • Must know how to mentor staff

  • Must be extremely knowledgeable of process and client management

  • Must have experience in developing business processes leading to increased operational efficiency

  • Exhibits good understanding of statistical reports, workforce management and staffing

  • Willing and able to work on a shifting schedule and holiday

  • Applicants must be willing to work in Ortigas or Cubao

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